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Advertising refund policy
 

This refund policy (the “Refund Policy”) covers the circumstances under which Big Library will provide refunds to you for your advertising as a Site Sponsor. By placing your order for one, two or three years you are accepting this Refund Policy. If you do not agree to this Refund Policy, please do not place an advertising order with Big Library.

Big Library may amend its Refund Policy at any time by posting a revised Refund Policy on the Site, and/or sending information regarding the amendment to the email address you provide to Big Library. You are responsible for regularly reviewing the site to obtain timely notice of such amendments. You shall be deemed to have accepted such amendments by continuing use of the site after such amendments have been posted or information about such amendments has been sent to you.

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There are three types of refunds that Big Library provides:

Banner Advertising Deal   1 year Site Sponsorship - You will receive a 100% refund if you cancel within 24 hours of your order. After 7 days you'll receive a 50% refund, and after the half way point (6 months) there is no refund.

Banner Advertising Deal   2 year Site Sponsorship - You will receive a 100% refund if you cancel within 24 hours of your order. After 7 days you'll receive a 50% refund, and after the half way point (1 year) there is no refund.

Banner Advertising Deal   3 year Site Sponsorship - You will receive a 100% refund if you cancel within 24 hours of your order. After 7 days you'll receive a 50% refund, and after the half way point (18 months) there is no refund.

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It's impossibly for us to do a 100% unconditional refund as there's the possibility advertisers with wait until near the end of their advertising time period and cancel (this has happened in the past). Additionally your ad has to be manually customized and configured to function within our banner rotator system and this takes time for us to assemble the graphics and code.

Refunds are sent to the email address you provided to us when you placed your order via PayPal. Please allow 24-48 hours for us to process your request.

As mentioned on the Site Sponsor page, we recommend you install a hit counter on your web site so you can track where and how much traffic you are receiving, we recommend Stat Counter (free). Along with seeing traffic arriving from this site, you will also see traffic arriving from our contracted websites which are running our banner rotator on their sites at our cost. A portion of what you pay us for your banner advertising pays for our contracted advertising costs. The big benefit to you is that your website receives a much larger exposer to visitors through other quality websites.

Note: If you'd like your ad banner changed for any reason, simply provide us with your old URL and your new URL and we'll take it from there, there is no charge for this free service.

Questions? Feel free to contact us: webmaster@biglibrary.net

Return back to the site sponsorship page.

 

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